Return Policy

Refunds & store credit

Once a purchase has been made, no refunds will be issued for late arrivals, absences, or cancellations. Only store credit will be allowed.

To receive OOS Store credit, client(s) must provide written notice of their absence by email to contact@ononestudios.com or call the studio during operational hours, prior to the scheduled class. OOS store credit will be issued on Clients Mindbody account for future classes, workshops, and events hosted by On one studios. There is no expiration date for OOS store credit. 

If a class/workshop/event is cancelled by On One Studios due to unforeseen circumstances, the clients will receive a full refund or OOS store credit (client’s choice). 

No-show

If a client does not attend their scheduled class, it is considered a no show. No shows do not receive refunds or store credit.

Max capacity

If a client can no longer attend a class, workshop, or event at On One Studios that sells out or reaches max capacity, no refunds or OOS Store credit will be issued. The client may transfer their ticket to another person by providing written confirmation through email to contact@ononestudios.com, prior to the class/workshop/event.

Teen's Waver Form

While our Adult Program classes are meant for dancers 18+, teens may drop in to Urban III Classes, Open Level Classes, and K-Pop Classes for $18 at the door. If your child is interested in one of the aforementioned, please fill out this Teen’s Waver Form and turn it in to the front desk upon arrival.